VOIP 9-1-1 service has certain limitations relative to Enhanced 9-1-1 service that is available on most traditional telephone service.
In the Event of an Emergency :
- Be prepared to confirm your location and call-back number with the operator who answers the 9-1-1 call since the operator may not have this information.
- 9-1-1 service may not be available during power outage and will be unavailable during a broadband Internet outage.
It is necessary to ensure your location information is kept current with your VOIP provider since the operator may assume that you are at the last registered address if you are not able to speak during a 9-1-1 call. Address updates can be made by:
M-F - 8:00AM to 5:00PM - email to
M-F - 5:00PM to 12:00AM – email to
Weekends and Monday to Friday 12:00AM to 8:00AM call 1-888-739-5119
* When calling 9-1-1 do not hang up until told to do so, and call back if you get disconnected.
* Please make sure you are aware of the limitations of your 9-1-1 service and make potential users of the service aware of these limitations.