The ACI Voice Conferencing Application provides a key value-added service to all types of business customers. Included in the ACI conferencing server is on-demand, Meet-Me and reservationless conference style capabilities, allowing flexibility for the user to deploy the conferencing service that is best suited for their exact needs.
On-demand conferences, also known as N-way or ad-hoc conferences, are easily initiated during an existing call. To add additional participants to a call, the user simply pushes the telephone’s conference button, web portal or uses a flash-hook to bring in each additional participant. The number of allowed conferencing participants is controlled on a user-by-user basis by the service provider, who can offer on-demand conferencing as a basic 3-way or unlimited N-way residential and business conferencing service. It can also be packaged for business conferencing, in which individual employees may be assigned their own conferencing maximum. Subscribers can use the Web Portal to conference by clicking the conference icon, using directory entries, or by typing any non-directory number into the on-screen call control interface.
Business users can host professional meetings using the Meet-me conferencing feature. It gives them the ability to directly set up a conference reservation and manage the conference once guests call in. With Meet-me conferencing, it is easy to set up a conference anytime, anywhere. For users with access to the Web Portal, connecting via the Internet provides a user-friendly visual interface. This face of meet-me conferencing makes it a compelling, high-value user tool. The Web Portal interface makes it easy to reserve an available conference time.
The Reservationless Conferencing feature allows a moderator to initiate a conference at any time using the same set of moderator and guest IDs each time. This is different than a regular Meet-Me Conference where a new set of moderator and guest IDs are generated each time a new conference is scheduled.
The HIP feature-rich conferencing solution offers:
24/7 Support & Network Operations Control
ACI provides a 24/7/365 Network Operations centre that is on call for your emergency needs. The ACI NOC team is highly trained and specializes in mission-critical emergency situations that require precise handling and exceptional attention to detail. ACI provides 100% Canadian-based network services from our downtown Toronto, Ontario location at 156 Front St West. Great pride is taken in ensuring you are provided with AAA Class support.