The sales industry demands your agents are ready to assist your clients 24 hours a day, 7 days a week, 365 days a year. ACI's voice network provides a host of solutions to allow your agents great flexibility in telecommunications both inside the office, at home, and on the road. Never miss an important sales call again, and stay connected.

The sales industry demands your agents are ready to assist your clients 24 hours a day, 7 days a week, 365 days a year. ACI's voice network provides a host of solutions to allow your agents great flexibility in telecommunications both inside the office, at home, and on the road. Never miss an important sales call again, and stay connected.

For your sales agents to remain effective and ensure they are always able to be reached by clients, a robust, reliable and easy to use telecommunications system must be present. ACI's hosted PBX voice service provides essential features that allow sales agents to maximize their time and resources, ultimately generating superior results in their daily work.

Utilizing many of ACI's specialty voice features, sales agents are able to excel far beyond their peers from other agencies by maximizing their potential through their telecommunications. ACI's unique feature sets including online directories, remote accesibility, enhanced call routing options and the ability to call jump between handsets allows agents the ability to excel in their roles.

Direct Phone Numbers

In addition to the standard extension provided to sales agents, a DID (Direct Inbound Dial) number can be provided. This allows agents to provide a personalized number for them to be reached in addition to their extension through the company directory and switchboard. With a direct inbound number, agents are able to be reached though both internal extensions for transfers, conferences, and ease of dialing from users in their office, and with a public facing number for their clients to reach them quickly and easily.

Online Directory

When away from the office, salespeople can’t afford to get caught without a client’s phone number. ACI's voice system provides both personal and corporate directories that are easily accessed both online and through their Hosted PBX handsets. With the press of only a few buttons, agents are able to locate a client's phone number, and dial them directly with very little effort. Never let your sales agents miss an important deal or closing because they left their personal directory back at the office!

Reduce Long Distance Charges

While on the road, long distance charges can easily accumulate in the blink of an eye. In addition, clients can easily be scared off by a phone number that may not be local to them. ACI's system solves both of these problems by providing excellent long distance rates, toll free services, and additional incoming numbers that are available in every major center across Canada.

Scalability & Cost Savings

With minimal upfront capital costs and the ability to add and remove users as required, clients will see dramatic cost savings on a monthly basis. This ability is monumental in a sales environment, as you can easily expand or contract your telecommunications in relation to your staffing needs. No longer will you be paying for lines and users you do not require in the system.

Sales Center Solution Benefits :

• Scalability to ensure maximum cost savings
• Automatic call distribution, ensuring calls are answered quickly
• Extensive queueing options to maximize your call center efficiency
• Specialty features enabled, such as "monitoring", "whisper" and "barge"
• Precise reporting in both real-time and historically
• Changes can be made quickly and easily as required
• 24/7/365 emergency support available

24/7 Support & Network Operations Control

ACI is extremely proud to provide a 24/7/365 Network Operations center that is always on call for your emergency needs. The ACI NOC team is highly trained and specialize in mission critical emergency situations that require precise handling and exceptional attention to detail. ACI is proud to provide 100% Canadian based network services from our Downtown Toronto, ON location at 156 Front St West. Great pride is taken in ensuring your are provided with AAA Class support around the clock